John, our VP of Customer Experience, leads our team in delivering exceptional service across digital and phone channels. His 20 years of experience in the banking industry and education from Massachusetts College of Liberal Arts and Villanova University make him a valuable asset.

Ivonne is the manager of our Customer Experience Team, responsible for managing and enhancing the experience of our customers through digital and phone channels.  She has over 20 years of experience in customer facing roles at Chase, United Healthcare and United Nations Federal Credit Union. She holds a Bachelors from Berkeley College and works remotely from New York.

James is responsible for managing and enhancing the experience of our customers through digital and phone channels. He has over 10 years of experience in customer service and banking.

Catherine is responsible for managing and enhancing the experience of our customers through digital and phone channels. She has over 20 years of experience across banking, financial services, and customer journey management. Catherine lives in New York and loves spending time with family and shopping for antiques.

Leslie is a digital banking supervisor in the Digital Banking Group. She brings over 15 years banking experience, most recently from Jackson County Bank where she worked as the VP of Deposit Services and Electronic Banking. Leslie’s prior experience, customer focused approach to problem solving and knowledge of digital solutions ensures customers have the best online experience possible.

Karli is a Digital Payments Specialist and a member of the Bank’s Digital Banking Group. She is responsible for managing, enhancing and developing our digital payments systems that support our deposit operations. Prior to joining Hingham, Karli was employed at South State Bank.  She brings over 18 years of banking experience to her role including customer service, retail operations and digital banking.

Amanda is a Digital Banking Specialist in our Digital Banking Group. She is responsible for managing, enhancing and developing our digital banking systems that support our deposit operations.  She brings over 10 years of banking experience to her role including both retail and back office roles.

Glenn is a Digital Banking Specialist and a member of the Bank’s Digital Banking Group. He is responsible for managing, enhancing and developing our digital banking systems that support our deposit operations.  Glenn has over 10 years of banking experience working in operations roles.